Privacy Policy

Effective Date: December 15, 2025 | Last Updated: December 15, 2025

Our Commitment

We will never sell your financial data. Your trust is the foundation of Vero. We collect only what we need to provide you with a seamless financial management experience, and we protect your data with industry-standard security practices.

1. Information We Collect

Information You Provide

  • Account Information: Email address, password, and profile details you provide during registration
  • Financial Account Credentials: When you connect your bank accounts, you provide login credentials through our secure third-party providers (Plaid)

Information from Financial Institutions

When you connect your accounts through Plaid, we receive:

  • Account Data: Account names, types, and account numbers (masked)
  • Balance Information: Current and available balances
  • Transaction Data: Transaction history, including merchant names, amounts, dates, and categories

Information Collected Automatically

  • Device Information: Device type, operating system, and unique device identifiers
  • Usage Data: How you interact with Vero, features used, and time spent in the app
  • Log Data: IP address, access times, and app crash reports

Biometric Data

If you enable Face ID or Touch ID for app authentication, biometric verification is processed entirely on your device by Apple's secure enclave. Vero never receives, stores, or has access to your biometric data.

2. How We Use Your Information

We use your information to:

  • Provide Services: Display your accounts, balances, transactions, and financial insights
  • Improve the App: Analyze usage patterns to enhance features and fix issues
  • Security: Detect and prevent fraud, unauthorized access, and other security threats
  • Communications: Send important updates about your account and our services
  • Legal Compliance: Meet our legal obligations and respond to lawful requests

3. How We Share Your Information

Service Providers

We share data with trusted third-party service providers who help us operate Vero:

  • Plaid, Inc.: Bank account connections and transaction enrichment
  • Supabase: Database and authentication

These providers are contractually bound to protect your data and use it only to provide services to Vero.

For information about how Plaid handles your data, please review Plaid's Privacy Policy.

We Do NOT:

  • Sell your personal or financial information to third parties
  • Share your data with advertisers
  • Use your financial data for purposes other than providing Vero's services

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in Transit: All data transmitted uses TLS 1.2 or higher encryption
  • Encryption at Rest: Your data is encrypted using AES-256 encryption
  • Access Controls: Role-based access controls limit who can access user data
  • Authentication: We support biometric login (Face ID/Touch ID)
  • Secure Infrastructure: Our infrastructure is hosted on Supabase, which maintains SOC 2 Type II compliance

5. Data Retention and Deletion

  • Active Accounts: We retain your data while your account is active
  • Account Deletion: You may request deletion at any time by contacting us at privacy@askvero.app
  • Post-Deletion: We will delete your data within 30 days, except where retention is required by law

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request your data in a portable format
  • Disconnect Accounts: Revoke access to connected financial accounts at any time

To exercise these rights, contact us at privacy@askvero.app.

7. Children's Privacy

Vero is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date above. Your continued use of Vero after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@askvero.app.

10. Third-Party Privacy Policies

Your data may also be subject to the privacy policies of our service providers: